A company located at Sheraton Heliopolis is currently hiring IT Support Engineer

A company located at Sheraton Heliopolis is currently hiring “IT Support Engineer “

Job Description:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Act as first line support for end users & apply IT standards.
• Install, modify, and repair computer hardware and software.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Utilize and maintain the helpdesk tracking software.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Customer service orientation.
• Document internal procedures.
Job Requirements:
-B.Sc. degree in computer science or any related fields
- 1+ Year of experience in that field
- Very Good in English
- Knowledge in IT Systems and network is mandatory
- Good analytical and problem-solving skills.
- Principles of windows, office, network.
- Work under pressure.
- AWS, CCNA and MCSA knowledge is a plus
If interested send your cv to diana.adel@ebenefitsnetwork.com