A well known organization located is hiring Technical Support Specialist (Help-desk)

A well known organization located in Qaloup is hiring the following position:
#Technical Support Specialist (Help-desk)
- install and configure computer hardware operating systems and applications
- monitor and maintain computer systems and networks
- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- provide support, including procedural documentation and relevant reports and follow the procedures of new devices policy.
- support the roll-out of new applications
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties (the required Network Technicians))
- priorities and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
Kindly send your cv to :
assem.saad@uttegypt.com  and mention the job title in the email subject