Switch Plus, Apple Re-seller is hiring Call Center Manager

Switch Plus, Apple Re-seller is hiring,
#Call Center Manager,
Responsibilities:
• Developing objectives for the call center’s day-to-day activities
• Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collecting and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• responsible of budgeting and tracking expenses
• Coaching and providing training to personnel to maintain high customer service standards
• Monitoring and improve ordering, telephone handling and other procedures
• Evaluating performance with key metrics (accuracy, call-waiting time etc.)
• Preparing reports for different departments or upper management
Requirements:
• Proven experience as call center manager or similar position (Prefer in Avaya System)
• Experience in the same title and managerial level is a must.
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
If interested Send Your CV to Nourhan.ezz@alsafy.net Mentioning Call Center Manager