Micro finance Company Need Urgent Customer Service Officer

#Micro_finance Company# Need Urgent 

 #Customer Service Officer

Location :Nser City

Salary+ Commission / 2 Day Off

• Manage timely communication with all generated leads with the objective to turn them in to potential and active clients. 

• Interface with clients and CROs to handle both pre-sales and post-sales service functions. 

• Provide outstanding customer service to improve customer satisfaction and relationship. 

• Handle and resolve customer complaints/inquiries via phone calls or messages in a timely and accurate manner. 

• Conduct outgoing phone calls and handle incoming phone calls related to: client’s inquiries, clients’ analysis, completion of all required documents, communication of company’s and products’ terms and conditions. 

• On spot answering clients on Social Media and Online chats. 

• Provide ongoing feedback and reports with actual status and journey of generated leads. 

• Conduct clients’ exit interviews surveys and reporting rationales 

• Contact customers regarding payment delays to determine cause and possible corrective measures. 

• Develop knowledge about each customer’s business model and requirements. 

• Maintain competent understanding of company’s products, terms and conditions. 

Send your Cv  

  yservice.hr@outlook.com