Service Delivery Manager is required for a Multinational company located in Cairo.

Service Delivery Manager is required for a Multinational company located in Cairo.

Functional Area: photocopier and printing machine.

Job Description:

To ensure all contracted SLAs and are measured and achieved with the associated Management Information produced within the required timescales

• Attend service review meetings and supplier forums as requested.

• Monitor service delivery performance against relevant contractual governance & control requirements

·Incident and Problem Management

·Knowledge Management

·Event Management

·Continual Service Improvement

·Impacting change to all of the above.

·Documentation & audit

·Provide daily/weekly/monthly Management Information related to Incident Management / Service Level Management

· Provide daily/weekly/monthly Management reports related to the project performance and progress.

         

Qualifications:

·2+ years experience within an IT/service/customer contact environment

· Fluent in English is a Must

·Experience in a large scale projects with a large scale of operations

·experience in dealing with external customers - IT environment preferable

· PMP Certified



 Interested candidates kindly send your CV to Moataz.Fahmy@topbusiness-hr.com with a subject line (S.D.M-X)