Creative Pan Co is hiring ( Call Center Supervisor )
Call Center Supervisor Responsibilities:
1-Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
2-Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
3-Answering agent questions regarding best practices or difficult calls.
4-Identifying operational issues and suggesting possible improvements.
5-Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
6-Preparing reports and analyzing data to assist management as they determine call center goals.
Call Center Supervisor Requirements:
1-Call center, customer service, or supervisory experience may be required.
2-Proficiency with technology, especially computers, software applications, and phone systems.
3-Strong understanding of company products, policies, and services.
4-Ability to coach, train, and motivate employees and evaluate their performance.
5-Excellent problem solving, leadership, and customer service skills.
6-Max age 35
Location : Cairo , Maadi
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