Perfect Vision for Lasik and Surges is going to hire Call center / Reception manager

Perfect Vision for Lasik and Surges is going to hire Call center / Reception manager with the following criteria.

Responsibilities

Manage and monitor all activities of a call center on a daily basis.

Ensure customer inquiries are answered promptly.

Assist and support call center staff in handling customer traffic.

Mentor, guide and assist call center staff to achieve set goals and objectives.

Schedule and monitor all call center activities.

Handle training issues of call center personnel.

Ensure compliance of established procedures and regulations.

Manage, upgrade and update customer databases.

Review results with management and identify training needs.

Develop objectives for the call center’s day-to-day activities

Coach and provide training to personnel to maintain high customer service standards.

Monitor and improve ordering, telephone handling and other procedures

Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Prepare reports for different departments or upper management

Qualifications

Proven experience as call center manager or similar position

Experience in customer service is required

Experience in medical field is preferred 

Knowledge of performance evaluation and customer service metrics

Solid understanding of reporting and budgeting procedures

Proficient in MS Office and call center equipment/software programs

Outstanding communication and interpersonal skills

Excellent organizational and leadership skills with a problem-solving ability

Positive and patient.

Work Conditions 

Working Days: 6 

Working hours: 9 a.m. to 6 p.m. 

Location: El-Maadi 

If you are interested, you can send your resume to hr@pvlasik.com