Perfect Vision for Lasik and Surges is going to hire Call center agents

Perfect Vision for Lasik and Surges is going to hire Call center agents with the following criteria.

Responsibilities 

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors / Managers 

Provide product and service information to customers

identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Qualifications

Proven experience as call center agent

1-3 years of experience in a call center environment

Experience in medical field is preferred 

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

Outstanding communication and interpersonal skills

Positive and patient.

Work Conditions 

Working Days: 6 

Working hours: 9 a.m. to 6 p.m. 

Location : El-Maadi 

If you are interested, you can send your resume to hr@pvlasik.com