Switch plus Apple authorized Re seller in Egypt is hiring Call center Agent

Switch plus Apple authorized  Re seller in Egypt is hiring *Call center Agent*

Responsibilities: 

- Answering calls and respond to emails.

- Following up on the online orders with the customer.

- Handling customer inquiries both over the phone and by email.

- Researching required information using available resources.

- Providing customers with product and service information.

- Identifying and escalate priority issues.

Requirements:

- Required language proficiency in English.

- Knowledge of customer service principles and practices.

- Knowledge of AVAYA System.

- Experience in a call center or customer service environment.

- Excellent written and verbal communication skills.

- Gender: Males and Females.

location: Mohandesien 

Working days: 5 and 2 days off on rotation basis, working hours: 8.

Shift time: 10am – 6pm, 12pm – 8pm & 2pm – 10pm (for female staff till 8pm only).

Basic salary + Commission every 3 months. + Social & Medical insurance.

Interested Candidates should send their updated resume to: (hr@alsafy.net) and mention CS001 in the E-mail subject.